Troubleshooting

Databases

Database servers can involve a learning curve if you’re new to them.

If Prism fails to connect to your database, we can’t usually help because the details are specific to your setup.

Please do NOT post your database credentials in discord or on github.

If you’re using a hosting company, you should be able to get support regarding database setup and connection problems.

If you encounter issues with the database connection (mysql/maria/postgres only), check the following:

• Check the logs for any errors or warnings. Confirm the error is database-related. Prism should say so.
• Confirm the database address and your credentials were entered correctly.
• Ensure the database server is running.
• Try logging in to your database using another tool.
• Check the firewall settings.
• Confirm the versions match our requirements.
• Enable debug mode in prism.conf and send us the log  for support.